Returns & Exchanges
At Tug-E-Nuff, we want you and your dog to be 100% happy with your training toys. If you are not completely satisfied, you can return your unused items within 30 days for a full refund or exchange.
Check Eligibility
Ensure your items are in their original, unused condition with all tags attached and free from any dog hair or debris.
Complete the Form
Download and fill out our online returns form, indicating whether you would prefer a direct exchange for a different toy or a refund to your original payment method.
Package Your Items
Securely pack the items along with your completed form in suitable packaging to prevent damage during transit back to our workshop.
Ship It Back
Send your package using a tracked postal service to our returns address; once received, we will process your request within 5 working days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing